My payment method account has been closed, how will you process my withdrawal?

If the card, bank account or other payment method that you have used to deposit with is no longer active, please let us know. Our Payments team can remove the payment method from your account and we can look at alternative methods for your withdrawals. You may be asked to provide a recent bank statement.

What do I do if I wish to add a new payment method?

To register a new payment method to your account, you simply need to make a deposit with that method.